DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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SERVICE VISIT

Terrible repair service. After several trips in for repair on our 07 Sienna this dealer never fixed the problem that a indpendent repair shop took $10.00 for a PCV valve to replace. Star Toyota told u repair on our 07 Sienna this dealer never fixed the problem that a indpendent repair shop took $10.00 for a PCV valve to replace. Star Toyota told us that the engine needed to be rebuilt and didn't know if the platinum, up to 100k mile extended warranty would cover, until the engine was taken out and apart. More

SERVICE VISIT

I've never had a problem with this dealer until my last visit. Even buying the truck (2011 Toyota Tacoma) was a pleasure, and I really hate dealerships. Took my truck in for the 15k mile service, asked visit. Even buying the truck (2011 Toyota Tacoma) was a pleasure, and I really hate dealerships. Took my truck in for the 15k mile service, asked them to do the maintenance and they said all is well and I left. Well I looked at the service manual at home and it says I need my differential oils changed because I tow, now I call the dealer and they are giving me a hard time about it. They didn't even know it was supposed to be changed, even though it states it right in the manual. After about 15 minutes or so of arguing I ask about my driveshaft (I bought a custom 1 piece driveshaft because after I lifted my truck I had bad vibrations in the driveline which is a way different story) being maintenanced. The OEM Toyota driveshaft has 3 grease fittings where you grease the driveshaft, this custom 1 piece driveshaft has only 1, I asked them before I dropped it off if it would be a problem to grease it and again they argued with me. Now back to the phone call, they said they would change the differential oil and grease the driveshaft. I'm not sure if they changed the differential oil, I am just taking their word for it. They did NOT maintenance my driveshaft even though they said it wouldn't be a problem because apparently it's not an OEM Toyota part. Now I am not one to argue, I like to take things easy but when they said they were going to do maintenance and they don't, that's when I get upset. If they would have said "I'm sorry, there's nothing we can do" I would have understood and maintenanced it myself which is no big deal. But since ToyotaCare is giving me free maintenance why not take them up on the offer? I guess next time I go, I'll bring my OEM shaft in the bed of the truck so they can grease it all nice and good since greasing 3 fittings is better than greasing 1. I did and would still recommend this dealer for sales and service, if I need to buy another vehicle it would definitely be from this dealer. Although my last trip there was kind of shady, they are still the best Toyota dealer in Houston, and I have visited them all. More

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